As the go-to people for property services, we’re trusted by clients nationwide to help them to achieve their regulation, regeneration and renewables goals
A national one stop shop for property services
Liberty is a one stop shop for the full range of property services, giving clients access to all the services they need through a single contractor. This approach means better customer service and improved value for money for clients. Our specialisms include legislative compliance, heating services, reactive repairs and maintenance, voids management, construction, planned works and decarbonisation projects.
We might be a national business, but our approach to working with clients is based on local knowledge and skill. Our specialist local delivery teams grow lasting client and customer relationships, and tailor their services to the client requirements, backed-up by our national team of support services.
220,000Supporting 220,000 homes across England and Wales
1,200Workforce of over 1,200
£120mTurnover in 2022-23
+500Customer calls daily
+69NPS of +69 and Trustpilot of 4 out of 5
A culture of putting the customer first
Our culture has grown out of our shared values of Trust, Openness, Respect and Passion, to be more than just an idea, but a fully fledged approach to how Liberty operates as a business at every level. We call it Liberty Sense.
Liberty Sense is based on the tenets of being people-focussed, always accountable, helpfully smart and simply innovative, which ensures the customer is always at the heart of everything we do. And we’re confident it works, as we’re consistently rated as ‘Great’ on Trustpilot by our clients’ tenants.
Experts in safety and compliance
Keeping people safe is core to what we do, and our clients benefit from industry leading levels of safety and compliance across all service areas, supported by our dedicated compliance teams who monitor compliance and support our local delivery teams to deliver excellence for clients.
Our outstanding compliance and safety record is backed up by our ISO:45001, Constructionline and SSIP and RoSPA Gold Award which we have help for over 5 years in recognition of our excellent safety record.
Check out our full range of accreditations, awards and certificates here.
Delivering on our environmental, social and governance pledges
We have strong sustainability goals which go above and beyond the minimum requirements set by the UK Government’s net-zero 2050 goal.
Our Carbon Reduction Plan sets out key milestones for the business on our route towards net-zero carbon, including achieving a zero emissions fleet by 2027, carbon neutral offices by 2030 and a full net-zero business by 2050.
In addition to our own goals, we’re supporting clients to achieve theirs through the NetZero Collective, a specialist decarbonisation consultancy set up by Liberty in 2020.
We’re a proud member of The 5% Club, and we work closely with clients and communities to promote employment, apprenticeship and training opportunities within the communities we operate as part of our wider social value approach.
We are able deliver all our services across all areas of England and Wales. We do this through a structure of regional hubs and offices allowing for a local service delivery model, supported by our national support services teams.
We are a one stop shop directly employing over 1,200 people covering all property disciplines and trades. Our key services include heating, construction, property maintenance, decarbonisation and regulatory compliance.
We use Net Promoter Score (NPS) methodology to monitor feedback from our customers. After every job we complete customers receive a text message with a link where they can leave their feedback. This means we’re surveying 100% of our customers, and from this data, we averaged an NPS of +57 in 2022-23.
Additionally, we also encourage customers to leave publicly available Trustpilot reviews. Customers receive no financial benefit for leaving a review, helping to ensure they’re fair and honest.
If you’re a landlord who is looking to work with Liberty, contact our Business Development Team on email@example.com and we’ll be happy to discuss all the ways you can procure our services.