Planned property maintenance

We work closely with clients to maintain and enhance the value and condition of their properties. Our teams manage cost, health and safety, regulatory compliance and customer relations to ensure a seamless service delivery.

Proactive maintenance programmes keep your asset portfolio in excellent condition so that your tenants always have a great place to call home.

From new kitchen and bathrooms to disabled adaptations and cyclical decoration, re-roofing or windows and door replacement, we provide a robust service with expert tradespeople and minimal disruption for your tenants.

Multi-skilled teams reduce downtime

By using a team of multi-skilled tradespeople, backed up by a framework of approved sub-contractors, we can deliver high-quality work efficiently for you and your tenants, reducing the need for multiple visits.

Managing your expectations

Our dedicated customer liaison officers manage day-to-day communication with your tenants and take a proactive approach to customer engagement to ensure your tenants know what works are planned for their homes, how they may need to get ready, and what support is available to them whilst the works take place.

This approach has led to high levels of customer satisfaction, averaging 100% across all planned maintenance programmes in 2022-23.