Heating breakdowns, repairs and maintenance

When the worst happens, you want to know that your tenants’ heating systems will be repaired quickly, that’s why we manage all repairs in-house through to completion – and we keep you and you’re your tenants informed of progress every step of the way.

Diagnosing issues right first time

Our dedicated customer service centre is available 24 hours a day so that customers are never left waiting when their heating or hot water stops working.

Some breakdowns are due to simple fixes, so our customer service centre will discuss some simple and safe checks that customers can do at home which may avoid the need for an engineer appointment.

But when these simple checks don’t get things working again, we use details of previous engineer visits and warranty information to diagnose problems correctly and allocate an engineer with the correct tools and skills to fix the problem.

A highly trained team

Our dynamic resource scheduling tool and locally based engineers helps to ensure that all booked appointments go to the next available engineer with the relevant qualifications, skill sets and van stocks, so we complete the job right first-time.

Support for vulnerable customers

We work with clients to identify vulnerable customers, understand their specific needs, and add notes to our systems so that everyone at Liberty can support them in the correct way. We have staff across the country who have completed Dementia Friends training, Mental Health Awareness and Mental Health First Aid and have robust process in place to safeguard your customers and our staff at all times.