Meet the team

Since joining the
business Ray has developed Liberty’s service offering to create a fully-fledged property services business with a single identity and culture with externally validated best in class customer service. Ray has delivered 300% growth in Liberty Group Investments Limited’s enterprise value, moved the business from making a loss of £1.8m in 2016/17 to and expected £2.7m PBT in 2023/24, backed up by an order book of over £500m.

Simon has spearheaded Liberty’s financial performance, reducing the requirement for parent company guarantees, agreed and implemented a £10m revolving credit facility with NatWest, and deployed a new group-wide finance system to enable a restructured finance team to act as a key enabler for business growth that has supported the turnaround in profitability.

Ian has transitioned the repairs and maintenance business from a DLO of Salford City Council, to a thriving construction organisation, and on to integration into Liberty in 2019 to create the whole-home property services business. Ian has established the division’s leadership team and overseen new relationships, new contracts and consolidation throughout the North West, Wales and North East of England which has enabled growth and enhanced margins taking the division from £44m turnover in 2021- 22 to £51m in 2022-23.

Awarded Leader Of The Year 2022 by IGEM, and a passionate customer champion, Karen leads Liberty’s heating and compliance division, which has a track record of maintaining 100% compliance for clients and customers nationwide, including during the COVID-19 pandemic.
Karen has grown turnover, established three years of visible future order book growth, and secured Liberty’s largest ever contract with 22,000 homes from Wigan Council.

Since joining Liberty in 2019, George has supported the business to achieve industry leading customer experience, with NPS scores over +55 and a Trustpilot score high of 4.2. This has been supported by his work on business transformation, which has seen c£2m in savings delivered. He has brought together a multidisciplinary team for business development, customer experience, marketing and communications, change management and mobilisation functions, securing £75.5m of new business in 2022/23.

Voted one of the UK’s top 100 Chief Information Officers in 2018, Dave has been in the industry for over 20 years. At Liberty, Dave has established new IT operating models, service desk and infrastructure support teams to enhance Liberty’s IT capabilities and the service it provides to colleagues and external clients. This has been supported by a newly established cyber security framework to keep Liberty’s data safe, and a three-year IT strategy which sets out Dave’s ambitions for aligning IT services with business objectives.

Simona has 20 years HR and OD experience within construction, housing and catering industries. Since joining Liberty she has developed and deployed Liberty’s people strategy, encompassing operational HR, talent management and acquisition, resource, learning and development, wellbeing, reward and recognition and employee engagement. Processes have been optimised and aligned to business need and strategy. Simona has championed apprenticeships and supported Liberty’s pledge to be part of The 5% Club.

Roy has developed and embedded a customer safety strategy, resulting in a 100% reduction in customer injuries inside the home in its first year. Through improved auditing regimes, bespoke skills assessments, and an innovative Integrated Management System, he has reduced Liberty’s Lost Time Incident Frequency Rate by over 600%, achieving industry leading rates of 0.33 in 2022-23, reduced Gas Technical RIDDORs by 65%, maintained Liberty’s ISO accreditations and achieved RoSPA Gold Medal for 5 years of continuous improvements.

Andy has introduced rigour in contract commercial risk management through an enhanced commercial team, to ensure risks are identified and managed early. He introduced formality in contract administration, ensuring material changes do not place any additional risk to the business.

Neil leads the NetZero Collective and is a recognised voice in social housing decarbonisation. He has taken the NetZero Collective decarbonisation consultancy concept from start-up to growth, increasing turnover by 250% from £193k in 2021-22 to £500k in 2022-23. Growth has been supported through his work to align business processes to enable PAS2035 and PAS2038 accreditation.