Whether you’re looking for gas boilers, air source and ground source heat pumps or electrical heating systems, Liberty is here to help with the knowledge and skills to design and install future-proof heating systems that are right for your property portfolio.
Our experienced, qualified engineers ensure the very highest service standards at all times, installing systems of all sizes, from design to completion and are on hand to support your planned heating upgrade programmes and reactive replacement needs.
Proven installation process
Our installation process starts with a comprehensive risk assessment, ensuring that safety is the key priority throughout the installation process.
Our vast network of supply chain partners to ensure you have access to the right materials or equipment at short notice. All installations also come with respective manufacturer warranty agreements.
For planned or reactive installation programmes, we arrange a survey with the customer to ensure all health and safety measures are considered and whether the new heating system fits the customers’ needs. A customer liaison officer or supervisor is available throughout the process to ensure your tenants are well-informed and understand the process.
We work to a high compliance standard with BS7593, NICEIC and BS7671 accreditations. All our engineers and our business is registered with Gas Safe Register. We also hold MCS and PAS2030 accreditations and where appropriate we will suggest the use of renewable technologies of fabric improvements to support decarbonisation goals.
Comprehensive customer liaison
Before starting any work, we invest time supporting the customer to make sure they understand the heating installation process, and that we have appropriate measures in place to support them throughout the works.
All of our staff including our customer liaison officers, engineers and supervisors receive comprehensive customer service training and vulnerable customer training as standard.
RESPECT keeps customers safe
Our Liberty Sense culture helps us to stay accountable for our actions and to look for smart, straightforward ways of working that delivery great outcomes for you and your tenants. This is where RESPECT comes in.
RESPECT – Review, Environment, Settle, Prepare, Explain, Communicate, Think – is the core of our customer safety strategy, a simple and easy to remember way for us all to remember how we can keep everyone safe.
This significantly reduces the risk of accidents and keeps the customer and our engineers safe for the duration of the work and ensuring the property is left just how we found it.
On all our social housing gas installation contracts, our focus is to provide:
- An excellent safety record,
- Industry leading customer care, prestart, throughout the works and on completion whilst always minimising disruption
- NetZero Collective can support your decarbonisation journey
- Industry leading Health and Safety performance, recognised by our RoSPA Gold Medal, five years running
- Full compliance including contractual compliance – on time, on budget, zero defects.
- We complete over 10,000 heating system installations nationally, across multiple fuel types.
- We complete installations in both in domestic and commercial properties
- We work with over 40 social housing clients
We install all types of heating systems from gas boilers to hot water systems, from oil fired boilers to air source heat pumps. There is no system we can’t install for you.