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# Liberty

The go-to people for property services

## Sitemaps

- [XML Sitemap](https://liberty-group.co.uk/sitemap.xml): Contains all public & indexable URLs for this website.

## Pages

- [Home page](https://liberty-group.co.uk/) - We’re a leading property services business, delivering property repairs, maintenance, heating and compliance services, construction and decarbonisation projects improve the lives of the people we serve.
- [Apprenticeships](https://liberty-group.co.uk/apprenticeships/) - Apprenticeships are a great way to earn and learn, as you work towards recognised qualifications and gain vital work experience.
- [Careers](https://liberty-group.co.uk/careers/) - Liberty is a great place to do great work, and our colleague agree. 7 out of 10 Liberty colleagues say they’d recommend working at Liberty to a friend or family member.
- [Defrosting a condensate pipe](https://liberty-group.co.uk/defrosting-a-condensate-pipe/) - Watch this short video to find out how to defrost your boilers external condensate pipe, to help get your boiler back up and running in no time.
- [Common radiator problems](https://liberty-group.co.uk/common-central-heating-problems/) - Cold radiators upstairs in your home is most likely to be caused by a blockage in the ball valve or there is a lack of water/low pressure in your expansion tank.
- [Carbon monoxide poisoning](https://liberty-group.co.uk/carbon-monoxide-poisoning/) - Carbon monoxide (CO) is a highly poisonous gas produced by the incomplete burning of natural gas or liquified petroleum gas (LPG).
- [7 simple tricks to prepare your home for winter](https://liberty-group.co.uk/7-simple-tricks-to-prepare-your-home-for-winter/) - Following a few simple tricks can make a big difference to heating your home efficiently. See what you can do to keep your home cosy this winter
- [Condensation, damp and mould](https://liberty-group.co.uk/condensation-damp-and-mould/) - The presence of damp in your home encourages the growth of mould and mites and can increase the risk of respiratory illness.
- [What to expect when we visit your home](https://liberty-group.co.uk/customer-hub/what-to-expect-when-we-visit-your-home/)
- [Customer hub](https://liberty-group.co.uk/customer-hub/) - Liberty delivers people-focused, intelligence-driven property services that deliver better outcomes for customers and clients. We repair and maintain buildings, build homes, drive forward sustainable solution and support clients with all their property needs.
- [Customer contact centre](https://liberty-group.co.uk/customer-service-centre/) - We handle over 500,000 interactions a year from customers across England and Wales. Our omni-channel service centre operates 24-hours a day, allowing customers to manage appointments and contact us at a time that suits them.
- [Draught-proofing your home](https://liberty-group.co.uk/draught-proofing-your-home/) - It is thought that there are over 25 million homes in the UK do not have adequate insulation. So if you have a draughty home, and are wondering how you can make it draught proof, then you’ve come to the right place.
- [How to replace a toilet seat](https://liberty-group.co.uk/how-to-replace-a-toilet-seat/) - Replacing a toilet seat is easier than it sounds. Check out our guide here to find out how to do this easily.
- [How to fix a blocked sink](https://liberty-group.co.uk/how-to-fix-a-blocked-sink/) - If your sink is not draining water properly, it may be blocked. But don’t panic, it’s time to roll up your sleeves and take the plunge. Follow these easy steps to get your sink blockage free.
- [What to expect at your annual gas safety check](https://liberty-group.co.uk/what-to-expect-at-your-annual-gas-safety-check/) - Annual gas safety checks are a legal requirement for all rented properties. And here at Liberty we support landlords nationwide to keep their tenants safe and make sure their gas appliances are working as they should.
- [Resetting your prepayment meter](https://liberty-group.co.uk/resetting-your-prepayment-meter/) - Watch this short video to gain more information on how your prepayment meter works, and how to fully reset it in order to get your gas back up and running.
- [Heating and hot water quick fixes](https://liberty-group.co.uk/heating-and-hot-water-quick-fixes/) - Boiler systems are prone to breakdowns if you haven’t used them for a long period of time. We know this can be a major inconvenience for you, especially if you are temporarily left without hot water or heating.

## Documents

- [Carbon reduction plan 2025](https://liberty-group.co.uk/document/3998/)
- [Gender Pay Gap 2024](https://liberty-group.co.uk/document/gender-pay-gap-2024/)
- [Winter Plan 2024-25](https://liberty-group.co.uk/document/winter-plan-2024-25/)
- [Condensation, Damp and Mould](https://liberty-group.co.uk/document/condensation-damp-and-mould/)
- [Social value report 2023-24](https://liberty-group.co.uk/document/social-value-report-2023-24/)
- [Social Value Report 2023-2024](https://liberty-group.co.uk/document/social-value-report-2023-2024/)
- [Carbon reduction plan 2023](https://liberty-group.co.uk/document/carbon-reduction-plan-2023/)
- [Carbon Reduction Plan](https://liberty-group.co.uk/document/carbon-reduction-plan/)
- [Anti Fraud Anti-Corruption and Anti Bribery Policy](https://liberty-group.co.uk/document/anti-fraud-anti-corruption-and-anti-bribery-policy-2/)
- [Modern Slavery Statement 2023-24](https://liberty-group.co.uk/document/modern-slavery-statement-2023-24/)
- [Gender pay gap report 2023](https://liberty-group.co.uk/document/gender-pay-gap-report-2023/)
- [Boiler isolation and replacement process](https://liberty-group.co.uk/document/boiler-isolation-and-replacement-process/)
- [Winter Plan 2023-24](https://liberty-group.co.uk/document/winter-plan-2023-24/)
- [Group Supplier Request Form](https://liberty-group.co.uk/document/group-supplier-request-form/)
- [Subcontractor Request Form V3 22.06.23](https://liberty-group.co.uk/document/subcontractor-request-form-v3-22-06-23/)
- [New Supplier Form](https://liberty-group.co.uk/document/new-supplier-form/)
- [Gender pay gap report 2022](https://liberty-group.co.uk/document/gender-pay-gap-report-2022/)
- [Carbon reduction plan 2021](https://liberty-group.co.uk/document/carbon-reduction-plan-2021/)
- [Annual Report 2021-2022](https://liberty-group.co.uk/document/annual-report-2021-2022/)

## Case Studies

- [Liberty lends a helping hand to The Oaks Community Primary School](https://liberty-group.co.uk/case-study/liberty-lends-a-helping-hand-to-the-oaks-community-primary-school/) - At Liberty, we’re committed to making a difference in the communities we serve, not just through our core services, but by going the extra mile where it counts. This February half-term (2025), our team rolled up their sleeves to support The Oaks Community Primary School in Ellesmere Port with vital improvement works, ensuring the school was in top condition for pupils returning after the break.
- [Wirral tower block receives state of the art commercial heating system](https://liberty-group.co.uk/case-study/wirral-tower-block-receives-state-of-the-art-commercial-heating-system/) - A tower block owned by Wirral housing association Magenta Living has received a new high efficiency heating system installed by Liberty, after the existing system was deemed beyond economical repair. Magenta Living asked long-term partner Liberty to find a temporary boiler solution to provide heating and hot water to its customers, whilst a new plant room could be designed and installed. The total contract is valued at over £140,000.
- [Crawley study tour](https://liberty-group.co.uk/case-study/crawley-study-tour/) - In an era defined by the urgency of climate change, the need to reduce carbon emissions has never been more pressing. While conversations often focus on individual actions, one pioneering project in Crawley demonstrates the power of collaborative partnerships in addressing both residential and commercial property decarbonisation—an aspect often overlooked in the broader sustainability conversation.
- [Livv Housing: Driving decarbonisation retrofits in Merseyside](https://liberty-group.co.uk/case-study/livv-housing-driving-decarbonisation-retrofits-in-merseyside/) - Liberty is proud to be supporting Livv Housing Group to deliver on their ambitious decarbonisation goals, as installation partner for a large-scale retrofit programme across their property portfolio in Merseyside.
- [Greenleys Junior School receives decarb upgrade](https://liberty-group.co.uk/case-study/greenleys-junior-school-receives-decarb-upgrade/) - Liberty was awarded the contract to upgrade the heating and hot water services at Greenleys Junior School in Milton Keynes through the Fusion21 Heating & Compliance – Department for Education / Education Programmes Framework.
- [Heat pump installation for Home Group: Northgate Court, Exeter](https://liberty-group.co.uk/case-study/heat-pump-installation-for-home-group-northgate-court-exeter/) - Liberty’s Projects Team completed a significant project for Home Group, involving the installation of two new air source heat pumps at Northgate Court in Exeter.
- [Liberty installs kitchen at community garden project in Salford](https://liberty-group.co.uk/case-study/liberty-installs-kitchen-at-community-garden-project-in-salford/) - Property services business Liberty has donated and installed a new kitchen free of charge as part of its social value commitments at Cleavley Community Forest Garden in Eccles for client, ForHousing.
- [Ellesmere Port theatre’s unloved loft renovated to support local charity](https://liberty-group.co.uk/case-study/ellesmere-port-theatres-unloved-loft-renovated-to-support-local-charity/) - A theatre in Ellesmere Port can now play host to community groups thanks to a partnership between local firms Liberty and ForHousing, and Cheshire West and Chester Council.
- [NAW2024: Apprenticeships aren't just for the trade](https://liberty-group.co.uk/case-study/naw2024-apprenticeships-arent-just-for-the-trade/) - Former budding journalist and indie music blogger, Alex Pearson, knew a Marketing Apprenticeship was a great opportunity to grow his skills, backed by the support of his Liberty Colleagues.
- [NAW2024: Georgia Gibbings one year on](https://liberty-group.co.uk/case-study/naw2024-georgia-gibbings-one-year-on/) - This week is National Apprenticeship Week, a national campaign highlighting the importance of apprenticeships and how young people can kick-start a career in their desired industry.
- [Liberty and ForHousing collaborate to support hedgehogs in Ellesmere Port](https://liberty-group.co.uk/case-study/liberty-and-forhousing-collaborate-to-support-hedgehogs-in-ellesmere-port/) - One of Britain's most cherished garden visitors, hedgehogs are facing significant challenges due to habitat loss.
- [Salford Grounds Maintenance team support community project in Little Hulton](https://liberty-group.co.uk/case-study/salford-grounds-maintenance-team-support-community-project-in-little-hulton/) - Liberty’s grounds maintenance team in Salford has supported a local community project in Little Hulton.
- [Liberty warms hearts and halls in Wigan with boiler replacement project](https://liberty-group.co.uk/case-study/liberty-warms-hearts-and-halls-in-wigan-with-boiler-replacement-project/) - Shevington Methodist Church in Wigan had been battling with an ailing boiler system, jeopardising the church's important role as a community hub...
- [Liberty's commitment to apprentice development](https://liberty-group.co.uk/case-study/libertys-commitment-to-apprentice-development/) - At Liberty, we recognise the value of fostering the next generation of skilled workers, investing in their development, and nurturing their career growth...
- [The gas industry holds more opportunities for women than ever](https://liberty-group.co.uk/case-study/the-gas-industry-holds-more-opportunities-for-women-than-ever/) - Liberty highlights the achievements of women in ‘non-traditional’ sectors as part of International Women’s Day.
- [‘I wanted to get stuck in, work hard and earn my stripes’](https://liberty-group.co.uk/case-study/i-wanted-to-get-stuck-in-work-hard-and-earn-my-stripes/) - Liberty’s Stacey Massam discusses her transition from teen administrator to Commercial Manager.
- [Smart solutions create altogether better outcomes for Portsmouth City Council](https://liberty-group.co.uk/case-study/smart-solutions-create-altogether-better-outcomes-for-portsmouth-city-council/) - A new smarter, common-sense approach to delivering services is allowing Liberty to create altogether better outcomes for Portsmouth City Council (PCC) and its customers.
- [Liberty provides local employment boost in Leeds](https://liberty-group.co.uk/case-study/liberty-provides-local-employment-boost-in-leeds/) - Liberty’s repairs and maintenance contract with Leeds City Council is making a lasting impact in communities by creating jobs for local people.
- [Liberty transforms old garden centre site into high quality new home](https://liberty-group.co.uk/case-study/liberty-transforms-old-garden-centre-site-into-high-quality-new-home/) - Liberty’s expertise in transforming small sites into high quality new homes has enabled Jigsaw Group to take forward a new development of 10 semi-detached homes on an old garden centre site in Boundary Lane, Hesketh Bank.
- [Bringing empty homes back into use](https://liberty-group.co.uk/case-study/bringing-empty-homes-back-into-use/) - Liberty’s voids team has enabled landlord ForHousing to beat its targets for getting empty homes back into use, improving lives and creating new possibilities for hundreds of families.
- [Teenage girl lands dream job as Liberty gas engineer apprentice](https://liberty-group.co.uk/case-study/teenage-girl-lands-dream-job-as-liberty-gas-engineer-apprentice/) - Having left school with no qualifications, Kaci had no idea what she wanted to do with her life.
- [Salford mum retrains as gas engineer thanks to apprenticeship opportunity](https://liberty-group.co.uk/case-study/salford-mum-retrains-as-gas-engineer-thanks-to-apprenticeship-opportunity/) - Mum-of-four Zoe Grimshaw was working as a painter and decorator and care assistant when she saw an advert on Facebook for an apprentice gas engineer opportunity with Liberty.
- [Inspiring the next generation](https://liberty-group.co.uk/case-study/inspiring-the-next-generation/) - We believe in supporting future generations into employment and developing in-house talent. That’s why we support work experience and apprenticeships.
- [£50,000 saving thanks to Fred's innovative solution](https://liberty-group.co.uk/case-study/50000-saving-thanks-to-freds-innovative-solution/) - Liberty has saved ForHousing £50,000 a year thanks to a pioneering way of repairing windows and doors.
- [Working in partnership and sharing best practice to keep people safe and warm](https://liberty-group.co.uk/case-study/working-in-partnership-and-sharing-best-practice-to-keep-people-safe-and-warm/) - Wanting to deliver the best possible service, Exeter City Council asked Liberty to provide in-house training offered to 48 employees from their back office and contact centre.
- [Keeping the homeless safe during lockdown](https://liberty-group.co.uk/case-study/keeping-the-homeless-safe-during-lockdown/) - In partnership with the Ministry of Defence, Liberty has helped three former Royal Marines take their first step onto a new career path as qualified gas engineers in the property services sector.
- [Routine boiler repair turns into an apprenticeship opportunity](https://liberty-group.co.uk/case-study/routine-boiler-repair-turns-into-an-apprenticeship-opportunity/) - Ali Merrouche, couldn’t believe his luck when a visit from an engineer to repair his parent’s boiler turned into the first steps in securing his position a Liberty’s newest apprentice.
- [Carving out a career in civilian life](https://liberty-group.co.uk/case-study/carving-out-a-career-in-civilian-life/) - In partnership with the Ministry of Defence, Liberty has helped three former Royal Marines take their first step onto a new career path as qualified gas engineers in the property services sector.
- [Chris Cox: From Apprentice to Project Manager](https://liberty-group.co.uk/case-study/chris-cox-from-apprentice-to-project-manager/) - Chris began his career with Liberty in September 2007 when he secured an apprenticeship as a multi-skilled operative working, but with his drive and willingness to learn, his career has gone from strength to strength.
- [Ground-breaking project delivered at Nant Silyn in Wrexham](https://liberty-group.co.uk/case-study/ground-breaking-project-delivered-at-nant-silyn-in-wrexham/) - Liberty, the go-to people for property services have completed a ground-breaking project at Nant Silyn, which saw the first council homes built in Wrexham for 30 years.
- [Carl is ‘made up’ to be living his plumbing dream](https://liberty-group.co.uk/case-study/carl-is-made-up-to-be-living-his-plumbing-dream/) - Ellesmere Port resident Carl Knox is one step closer to achieving his dream of becoming a plumber thanks to a scheme which helped him prepare for job interviews and secure the hands-on work experience he needed.
- [Liberty supports groundbreaking university and industry collaboration](https://liberty-group.co.uk/case-study/liberty-supports-groundbreaking-university-and-industry-collaboration/) - Liberty played play a part in a groundbreaking new collaboration between Loughborough University and energy specialists VEXO International on a series of experimental testing both on purpose-built test rigs and live building studies.
- [Runcorn teenager’s dreams come true with Liberty apprenticeship](https://liberty-group.co.uk/case-study/runcorn-teenagers-dreams-come-true-with-liberty-apprenticeship/) - Seventeen-year-old, Ethan Kervin-Lowe’s dreams of becoming an electrician are closer to becoming a reality thanks to an apprenticeship opportunity with property services business, Liberty.
- [Croydon resident kick-starts gas engineer career thanks to Liberty apprenticeship](https://liberty-group.co.uk/case-study/croydon-resident-kick-starts-gas-engineer-career-thanks-to-liberty-apprenticeship/) - 25-year-old Croydon resident, Liam Aherne, has been able to kick-start his career in the gas industry following property services business, Liberty, who deliver gas servicing and maintenance work for Crawley Borough Council.
- [Webchat allows customers to get in touch 27% faster](https://liberty-group.co.uk/case-study/webchat-allows-customers-to-get-in-touch-27-faster/) - Bryan Tennant, Regional Director of Repairs and Maintenance and Construction at property services business Liberty started his career as an apprentice in 2000. As part of National Apprenticeship Week, he shares more about his journey from apprentice to director.
- [From apprentice joiner to regional director, follow the journey of Bryan Tennant](https://liberty-group.co.uk/case-study/from-apprentice-joiner-to-regional-director-follow-the-journey-of-bryan-tennant/) - Bryan Tennant, Regional Director of Repairs and Maintenance and Construction at property services business Liberty started his career as an apprentice in 2000. As part of National Apprenticeship Week, he shares more about his journey from apprentice to director.
- [Liberty apprentice kick-starts placement with Muir Group Housing Association](https://liberty-group.co.uk/case-study/liberty-apprentice-kick-starts-placement-with-muir-group-housing-association/) - A new apprentice has started his placement with housing association Muir Group Housing Association.
- [Apprentices flourish with placements at Liberty](https://liberty-group.co.uk/case-study/apprentices-flourish-with-placements-at-liberty/) - Two apprentices in the North West are thriving in their placements thanks to the development and training opportunities available at Liberty.
- [How flexible working is a key to enabling more women to develop and grow their careers at Liberty](https://liberty-group.co.uk/case-study/how-flexible-working-is-a-key-to-enabling-more-women-to-develop-and-grow-their-careers-at-liberty/) - Liberty’s approach to agile working is a key to enabling more women to develop and grow their careers in the business. On International Women’s Day, Miriam Gourgel, HR Coordinator, discusses the difference this has made to her work and family life.
- [Eccles allotment made accessible for armed forces veterans](https://liberty-group.co.uk/case-study/eccles-allotment-made-accessible-for-armed-forces-veterans/) - Veterans who used an allotment in Eccles, Salford, were having a hard time accessing their beloved garden patches because paths were narrow, muddy and cluttered with rubbish.
- [Moat tenants see lower energy usage thanks to new low carbon heating systems](https://liberty-group.co.uk/case-study/moat-tenants-see-lower-energy-usage-thanks-to-new-low-carbon-heating-systems/) - Residents in Croydon are set to reduce their carbon footprint and reduce their energy consumption thanks to high efficiency electric heaters.
- [Voids variation process saves clients an average of £140 on every job](https://liberty-group.co.uk/case-study/voids-variation-process-saves-clients-an-average-of-140-on-every-job/) - Receiving a call from a client asking, “How good are you with miracles?” can be daunting. But after getting a little more information, Liberty Site Supervisor Mike Davies was up for the challenge.
- [Delivering ‘miracles’ is all in a day’s work](https://liberty-group.co.uk/case-study/delivering-miracles-is-all-in-a-days-work/) - Receiving a call from a client asking, “How good are you with miracles?” can be daunting. But after getting a little more information, Liberty Site Supervisor Mike Davies was up for the challenge.
- [Liberty completes second new build scheme in Wrexham](https://liberty-group.co.uk/case-study/liberty-completes-second-new-build-scheme-in-wrexham/) - Liberty is changing the landscape of Wrexham for the second time in as many years as 13 new homes are built in Plas Madoc.
- [National Apprenticeship Week 2023: Apprentice electrician Marissa follows in her father’s footsteps](https://liberty-group.co.uk/case-study/national-apprenticeship-week-2023-apprentice-electrician-marissa-follows-in-her-fathers-footsteps/) - Having grown up helping her dad with his plumbing business, 18-year-old Liberty apprentice Marissa knew she wanted to follow in his footsteps in some way when she left college.
- [National Apprenticeship Week 2023: Supportive friends and colleagues help Georgia find her way and succeed](https://liberty-group.co.uk/case-study/national-apprenticeship-week-2023-supportive-friends-and-colleagues-help-georgia-find-her-way-and-succeed/) - After finishing secondary school, Bargoed local Georgia Gibbings wasn’t sure what she wanted to do. Although classmates around her were applying to university, the now 22-year-old, who has her birthday during National Apprentice Week, knew it wasn’t for her. “I’ve always known I much prefer hands-on tasks,” she said. She has now almost finished her plumbing apprenticeship and aspires to develop her skills in gas heating.
- [Rundown church kitchen given new lease of life to benefit Bidston community in Birkenhead](https://liberty-group.co.uk/case-study/rundown-church-kitchen-given-new-lease-of-life-to-benefit-bidston-community-in-birkenhead/) - A rundown space where people love to socialise in Bidston, Birkenhead has been transformed thanks to a partnership between property maintenance firm Liberty and housing association Onward.

## Galleries

- [The Oaks Community Primary School](https://liberty-group.co.uk/bwg_gallery/the-oaks-community-primary-school/)

## Gallery Share

- [Image](https://liberty-group.co.uk/bwg_share/image/)