Customer Service Week 2024: celebrating excellence

National Customer Service Week is all about celebrating customer service and the people focused service Liberty provides to clients and customers.  

This week-long celebration highlights the importance of customer service in building strong relationships with customers and enhancing their overall experience.

The Net Promoter Score (NPS) is a valuable tool that measures customer loyalty and satisfaction. Liberty is proud to say its NPS is consistently higher than the industry benchmark and is currently at +71 across the heating & compliance and repairs & maintenance businesses. This is a testament to the quality of our customer service. Additionally, its Trustpilot rating has increased to 4.3 out of 5, reflecting the positive experiences of our customers, with many praising our responsiveness and professionalism.

Liberty’s good customer service is built on a foundation of four core values – passion, openness, respect and trust. Colleagues deliver these through four key principles; people focused, smart, innovative and accountable. These principles are reflected in the feedback received from our customers, who often commend our team for their helpfulness and dedication.

Throughout the week Liberty will be recognising and celebrating the achievements of its colleagues efforts by sharing excellent customer service on X and LinkedIn.